Return and Refund Policy

Exchanges for Trollbyte Kimera Holders

1. Exchange Policy

We understand that selecting the correct Trollbyte Kimera holder for your digital sensor is crucial. If you accidentally order the wrong model, we offer a hassle-free exchange process.

2. Eligibility for Exchange

The Trollbyte Kimera holder must be returned unused, in its original packaging, and in the same condition that it was received.

3. Process for Exchanges

To initiate an exchange, please contact us at info@impdental.co.uk with your order number and the details of the correct model you need. We will provide instructions on how to return the incorrect item and facilitate the exchange process.

4. Time Frame for Exchange Requests

Exchange requests for Trollbyte Kimera holders must be made within 30 days of receipt.

5. Shipping Costs for Exchanges

The customer is responsible for shipping costs incurred when returning the incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

6. Processing Exchanges

Once we receive and inspect the returned item, we will ship the correct Trollbyte Kimera holder to you. Please note that the time it takes for the exchanged product to reach you may vary depending on your location.

7. Contact Information

For further assistance or questions regarding exchanges of Trollbyte Kimera holders, please contact us at info@impdental.co.uk.